Contacted 5 times over 6 mos. They're "trying to find it" This was originally a birthday gift in October, had to wait for Christmas to send in "extra money " for deluxe results. I thought I heard of trouble or shuttering of a d.n.a. testing laboratory in u.s.a. a few...Read more
I am tired of trying to get response from you regarding the report on my DNA. I feel you have taken my money and not kept your part of the contract. I expect a response from you by U.S. postal service within 14 days from today. June 13, 2018 or I will be forced to...Read more
I submitted my saliva 4 years ago and learned I'm almost all Irish from Dad and almost all Norwegian from Mom. December 2015, I notified 23&Me twice that I changed my email address. No reply. In 2016, when I tried accessing my information, I was shut out. Not to worry!...Read more
- Classy presentation
- Explanations and survey questions
I didn't like
- Submitting 2 samples and getting 2 different results
23andMe - Worst Customer service
Called twice to try to upgrade my mothers account with my visa. For whatever reason it wouldn't process but I still got billed and now I'm trying to explain this to them to refund me. It's like talking to 5 year olds on the phone, having to repeat the same info and emails over and over. Completely frustrated and still waiting for my $150 refund.
23andMe - Terrible customer service
The company has a policy of deflecting customer inquiries i.e., terrible phone access/precieved non US speakers/no order or product information on the phone - one is either forced to go to their website for info or to email them. I have purchased 6 kits for my family and expected an opportunity for knowledgeable dialog via a phone call. I’m extremely disappointed !!!
23andMe - Sucks
The service here sucks. I cant change my password, and no one will help!
23andMe - Not impressed
For a $100 I was told that I was a South Indian... like I don't know that!!! No other revelation...
I have not yet had any response to my three emails that I sent over the course of a few days more than a week ago WITH THE EXCEPTION OF a request to complete a Customer Satisfaction Survey! You can guess how that went. In short, I took advantage of the offer to...Read more
23andMe - Disappointed
I sent multiple samples! I bought the kit before Christmas....2017. it's almost June and they still can't get it right. Getting a refund on this garbage and going to ancestry.com
23andMe - Zero customer service
Two tests failed to read. In order to get my $169 refund, I have to agree NEVER to submit another test.. WHY? As many questionnaires as I completed, I practically did their job for them. Contacting an attorney about this crap!
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