filters
state:
Show
city:
Show
product:
Show
Show

23andMe - Only showed results of DNA on maternal sude

Very unhappy. NO DNA DISCOVERUES ON PATERNAL SIDE OF FAMILY ONLY TO MATERNAL SIDE. RESIKTS LINKS ME TO 1054 PEOPLE ON MOTHERS SIDE. No one on paternal side. Very unhappy
#1214571
Reply to reviews
I submitted my "spit" and then resubmitted. Both times it said I didn't have enough DNA in my tube of spit. Really? It's not that tough, you fill a tube with spit and mail it in. How can a vile of spit (2) not have enough DNA? Don't the pros just swap your mouth? And...
Read more
#1214384
Reply to reviews
I have tried endlessly to get my husbands results after I got locked out of my old gmail account and opened a new one. Wouldn't you think it would be simple for them to send the information to my new email account once I had proved my identity? No, it's impossible....
Read more
Anonymous
reviewed

go to their social media pages within minutes they replied 17 minutes later new email validated

#1211346
Reply to reviews
This company is terrible. They won't stick to their refund policy for an unused kit that I paid $150 for! There are no disclaimers that they cannot trace the heritage of Jewish people. You cannot get a hold of anyone, and when you do, they either send you an automated...
Read more
Anonymous
Anonymous

You were expecting results for Christian or Muslim?

1.0
#1207696
Reply to reviews
Now that I’ve read some of the reviews below, I’m getting the picture! It’s been 2 months of nothing since my $90 investment for DNA results. Called last week. Agent extremely hard to understand, as English was heavily accented. Never got the feeling she understood my...
Read more
Anonymous
reviewed

go to their social media pages and complain, they responded to me in minutes resolved in 17 minutes total after doing the email and phone dance.

2.3
I didn't like
  • Customer service
#1194453
Reply to reviews
I received my report and was unable to print anything. Tried on new laptop with Google Chrome and older laptop with IE. Called customer service and after 17 minute hold got someone who didn't seem to be based in the USA. He did not understand what I was talking about -...
Read more
1.6
I didn't like
  • Customer service
  • Customer service and website
#1189216
Reply to reviews
23andMe - Don’t even care when results come in
WE turned in our sample prior to Christmas so it’s going on two months for two very expensive kits of nothing. I would not do this again. I’ve quit checking to see if results are In. ..... I just got tired of looking and seeing “results pending”. I’m embarrassed I...
Read more
#1187828
Reply to reviews
I am a only child and unsure of father. Was very disappointed when I only got maternal results. Explanation is DNA needs the Y for father. So you need your Dad or brother to participate!!! What's the point? Did not get any information their ad does not inform females!
Read more
Anonymous
Ellie

It does. You just didn't read closely enough. I purchased the kit knowing that, so did everyone else I know of. This is something that can't be helped unless you know how to g...

1.1
#1185037
Reply to reviews
Purchased an ancestry test from 23 and Me. After more than 8 weeks, no results and the excuse given they could not extract DNA. I requested a refund, was told I would receive an email from a "different department," which of course I haven't. Called again to request an...
Read more
1.0
#1178163
Reply to reviews
Show

23andMe - Never heard of again after they took my money.

In Nov. 2017 I sent my spit and payment. Checked my accounts, you got the money but I got nothing in return. I did everything I was supposed to do how about you? Shirley McMahon Samc822@aol.com
1.0
Details
Website
#1176245
Reply to reviews