23andMe - Only showed results of DNA on maternal sude
Very unhappy. NO DNA DISCOVERUES ON PATERNAL SIDE OF FAMILY ONLY TO MATERNAL SIDE. RESIKTS LINKS ME TO 1054 PEOPLE ON MOTHERS SIDE. No one on paternal side. Very unhappy
I submitted my "spit" and then resubmitted. Both times it said I didn't have enough DNA in my tube of spit. Really? It's not that tough, you fill a tube with spit and mail it in. How can a vile of spit (2) not have enough DNA? Don't the pros just swap your mouth? And...Read more
I have tried endlessly to get my husbands results after I got locked out of my old gmail account and opened a new one. Wouldn't you think it would be simple for them to send the information to my new email account once I had proved my identity? No, it's impossible....Read more
This company is terrible. They won't stick to their refund policy for an unused kit that I paid $150 for! There are no disclaimers that they cannot trace the heritage of Jewish people. You cannot get a hold of anyone, and when you do, they either send you an automated...Read more
Now that I’ve read some of the reviews below, I’m getting the picture! It’s been 2 months of nothing since my $90 investment for DNA results. Called last week. Agent extremely hard to understand, as English was heavily accented. Never got the feeling she understood my...Read more
I didn't like
- Customer service
I received my report and was unable to print anything. Tried on new laptop with Google Chrome and older laptop with IE. Called customer service and after 17 minute hold got someone who didn't seem to be based in the USA. He did not understand what I was talking about -...Read more
WE turned in our sample prior to Christmas so it’s going on two months for two very expensive kits of nothing. I would not do this again. I’ve quit checking to see if results are In. ..... I just got tired of looking and seeing “results pending”. I’m embarrassed I...Read more
I am a only child and unsure of father. Was very disappointed when I only got maternal results. Explanation is DNA needs the Y for father. So you need your Dad or brother to participate!!! What's the point? Did not get any information their ad does not inform females!Read more
Purchased an ancestry test from 23 and Me. After more than 8 weeks, no results and the excuse given they could not extract DNA. I requested a refund, was told I would receive an email from a "different department," which of course I haven't. Called again to request an...Read more
23andMe - Never heard of again after they took my money.
In Nov. 2017 I sent my spit and payment. Checked my accounts, you got the money but I got nothing in return. I did everything I was supposed to do how about you? Shirley McMahon Samc822@aol.com
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