Contact 23andMe Customer Service
23andMe Phone Numbers and Emails
Toll-Free Number:
-
(800) 239-5230
23andMe Emails:
Contact Information
23andMe Website:
23andMe Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Privacy Officer
349 Oyster Point Blvd,
South San Francisco, CA 94080
Summary of 23andMe Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call 23andMe?
Request for Information Question:
- “Need to speak with a rep”
- “Wrong info concerning relatives”
- “Status of my test”
Account Question:
- “Can't get into my23/and me account”
- “Cannot log in to my account”
- “Help retrieving account info”
Shipping and Delivery Question:
- “What's my tracking number”
- “DNA results not arrived”
- “I sent my sample to NC lab but usps have failed to deliver it I sent it on 1/11/2022 it is still in transit. Is my sample still good or do I need another sample”
Activation/ Cancellation Question:
- “Cancel supscription”
- “Cancel”
- “Cancellation”
Product/ Service Question:
- “Membership”
- “I connected with my birth family after 70 years and am interested if you are interested in my family”
- “Info on new book available”
Payments and Charges Question:
- “Billing”
- “Reimbursement”
- “Got charged 4 times for the dna book”
Return/ Replace Question:
- “Change”
- “Replacement kit”
- “Return cashier check”
Refund Question:
- “Refund”
- “Refund expected”
Staff Question:
- “Unhappy with service”
Cards Question:
- “Have credit card questions”
Other Question:
- “Did. It get results”
- “No longer updating”
- “Visually impaired/more information”
About
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.

23andMe is ranked 21 out of 91 in Background and People Search category
USA
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