Contact 23andMe Customer Service
23andMe Contact Information
- (800) 239-5230 9 AM-12 PM, 1-4 PM, Pacific Time
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Currently you can call only US numbers.
Summary of 23andMe Customer Service Calls
Customers Contact 23andMe to Ask about:
- “Mistake in my account saying kit not registered but is and sample received by you”
- “Log in”
- “Friend Referral”
- “Wasn’t enough saliva in sample”
- “DNA results not arrived”
23andMe Rating Stats
Prompt and concerned customer service, Interesting reports, Explanations and survey questions, Classy presentation
Customer service, Confusing website, Sucks, Submitting 2 samples and getting 2 different results, Customer service and website
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.
23andMe is ranked 413 out of 2535 in Hospitals, Clinics and Medical Centers category