23andMe Contact Information

Customer Service:

  • (800) 239-5230 9 AM-12 PM, 1-4 PM, Pacific Time

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Currently you can call only US numbers.

Headquarters Address:

899 West Evelyn Ave.
Mountain View, California 94041
United States

Social Networks:

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Summary of 23andMe Customer Service Calls


Customers Contact 23andMe to Ask about:


  • “Mistake in my account saying kit not registered but is and sample received by you”
  • “Log in”

Activation/ Cancellation:

  • “Cancellation”


  • “Friend Referral”
  • “Wasn’t enough saliva in sample”
  • “DNA results not arrived”

23andMe Rating Stats

1.5 out of 5 stars
based on 26 reviews
See all 44 reviews reviews

Rating stats

  1. 16 reviews
  2. 8 reviews
  3. 0 reviews
  4. 1 review
  5. 1 review

About 23andMe

Top 5 23andMe Services

Customer Care

Top 5 23andMe Products

Dna Test Kit

Top 5 Likes about 23andMe

Prompt and concerned customer service, Interesting reports, Explanations and survey questions, Classy presentation

Top 5 Dislikes about 23andMe

Customer service, Confusing website, Sucks, Submitting 2 samples and getting 2 different results, Customer service and website


23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.

23andMe reviews and complaints

23andMe is ranked 413 out of 2535 in Hospitals, Clinics and Medical Centers category

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23andMe Stats

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