Contact 23andMe Customer Service
23andMe Contact Information
- (800) 239-5230 9 AM-12 PM, 1-4 PM, Pacific Time
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Currently you can call only US numbers.
Summary of 23andMe Customer Service Calls
Customers Contact 23andMe to Ask about:
- “Mistake in my account saying kit not registered but is and sample received by you”
- “Log in”
- “Have credit card questions”
Payments and Charges:
- “23 and me charge my card twice”
- “Follow up on missing kit” , Review #1422234
- “Can't place order”
- “Friend Referral”
23andMe Rating Stats
Prompt and concerned customer service, Interesting reports, Explanations and survey questions, Classy presentation
Customer service, Sucks, Confusing website, Submitting 2 samples and getting 2 different results, Ignorant response they generated
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.
23andMe is ranked 15 out of 60 in Background and People Search category