Contact 23andMe Customer Service
23andMe Phone Numbers and Emails
Customer Service:
- (800) 239-5230
23andMe Emails:
23andMe Contact Information
23andMe Website:
23andMe Online Chat:
Corporate Office Address:
Summary of 23andMe Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call 23andMe Customer Service?
Request for Information Question:
- “Trying to find out if all my information went through”
- “Need to speak with a rep”
- “Question about my report”
Account Question:
- “Cannot log in to my account”
- “Unable to sign in through my email”
- “Unable to change my password.”
Shipping and Delivery Question:
- “How long does ot take to get the DNA test results. No confirmation tbat you rec'd it.”
- “DNA results not arrived”
- “Never received my kit”
Payments and Charges Question:
- “Reimbursement”
- “Got charged 4 times for the dna book”
- “23 and me charge my card twice”
Return/ Replace Question:
- “Replacement kit”
- “Return cashier check”
- “I tried to get a replacement kit but it didn’t go thru. Ur company told me there wasn’t enough spit and I needed to try again”
Product/ Service Question:
- “I connected with my birth family after 70 years and am interested if you are interested in my family”
- “Info on new book available”
- “I want to know how your kit works”
Activation/ Cancellation Question:
- “Cancel”
- “Cancellation”
Refund Question:
- “Refund”
- “Refund expected”
Cards Question:
- “Have credit card questions”
Other Question:
- “I mailed my kit two weeks ago. Showing your still waiting for it.”
- “Unsuccessful sign up”
- “Family tree”
About
Customer Care, Shipping Service
Dna Test Kit
Pros: Interesting reports, Good results, Genetic testing, Fair pricing, Prompt and concerned customer service
Cons: Customer service, Sucks, Product, Confusing website, Website clarity
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.
23andMe is ranked 23 out of 85 in Background and People Search category
USA
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