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Summary of 23andMe Customer Service Calls

21 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
04:11 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact 23andMe to Ask about:

Activation/ Cancellation:

  • “Cancellation”

Account:

  • “Log in”

Other:

  • “Order”
  • “Problem withDHL”
  • “Waiting for results for over three weeks we get this message everytime DNA Extraction Low call rate during analysis. Repeating extraction.”

About 23andMe

Top 5 23andMe Services

Customer Care

Top 5 23andMe Products

Dna Test Kit

Top 5 Likes about 23andMe

Prompt and concerned customer service, Interesting reports, Explanations and survey questions, Classy presentation

Top 5 Dislikes about 23andMe

Customer service, Confusing website, Sucks, Submitting 2 samples and getting 2 different results, Customer service and website

Summary

23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.

23andMe is ranked 331 out of 2426 in Hospitals, Clinics and Medical Centers category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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