23andMe Phone Numbers and Emails

Toll-Free Number:

  • (800) 239-5230
Send Message

23andMe Emails:

Customer Service
For healthcare professionals
Human Protections Administrator
Press Inquiries
Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

23andMe Website:

23andMe Help Center:

Corporate Office Address:

23andMe, Inc.
230 N Mathilda Ave
Sunnyvale, California 94086
United States

Other Info (opening hours):

Mailing Address:

Privacy Officer

349 Oyster Point Blvd,

South San Francisco, CA 94080

23andMe Rating Based on 59 Reviews

Rating details

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Product or Service Quality
Customer service

Rating stats

Rating trend

Summary of 23andMe Customer Service Calls

06:10 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call 23andMe?

Request for Information Question:

  • “Need to speak with a rep”
  • “Wrong info concerning relatives”
  • “Status of my test”

Account Question:

  • “Can't get into my23/and me account”
  • “Cannot log in to my account”
  • “Help retrieving account info”

Shipping and Delivery Question:

  • “What's my tracking number”
  • “DNA results not arrived”
  • “I sent my sample to NC lab but usps have failed to deliver it I sent it on 1/11/2022 it is still in transit. Is my sample still good or do I need another sample”

Activation/ Cancellation Question:

  • “Cancel supscription”
  • “Cancel”
  • “Cancellation”

Product/ Service Question:

  • “Membership”
  • “I connected with my birth family after 70 years and am interested if you are interested in my family”
  • “Info on new book available”

Payments and Charges Question:

  • “Billing”
  • “Reimbursement”
  • “Got charged 4 times for the dna book”

Return/ Replace Question:

  • “Change”
  • “Replacement kit”
  • “Return cashier check”

Refund Question:

  • “Refund”
  • “Refund expected”

Staff Question:

  • “Unhappy with service”

Cards Question:

  • “Have credit card questions”

Other Question:

  • “Did. It get results”
  • “No longer updating”
  • “Visually impaired/more information”



23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.

23andMe reviews and complaints

23andMe is ranked 21 out of 91 in Background and People Search category

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