23andMe Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
23andMe review in Las Cruces, New Mexico: 3 questions
Sunny was able to answer all of my questions easily...
Most Helpful
Review
Reason of review
Good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer23andMe review: No thanks
does the kit include the lab test.
Review
Product
23andme Dna Test Kit
Tags
23andMe review: Buyer Beware
You can't Opt In and get your DNA results unless you use Firefox or Chrome for a browser. Customer Care IS NO HELP and blames you for their sites shortcomings. I would never deal with these people again.
Review
Reason of review
Poor customer service
Loss
$109
Preferred solution
Full refund
Tags
23andMe review: I am still waiting for my results months after
I moved and never received my results.
Review
23andMe review: Need to speak with a rep
I have 4 grandparents who are native american. It shows me 1.9 and one of my cousins shares two of my ggrandparents show .6 How can either of these be correct?
Review
23andMe review: Need to speak with a rep
I have resolved the issue at hand. 
Review
23andMe review: Have sent saliva and not received a response
Sent saliva the second week of January and an e-mail and have not received a response. I would like the results. Planned to purchase for others but will wait.
Review
Service
23Andme Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
23andMe review: 2 attempts
I went by the instructions to the T... they say they cannot extract enough DNA...how can this be?
Review
Product
23andme Dna Test Kit
Reason of review
Order processing issue
Loss
$50
Preferred solution
Full refund
Unbelievable. Every time I open it up I am a different composition. I'm suppose to be polish and French. At first I was about 9 percent polish which was a surprise thrn it went down to 7 percent and now there is none and the percentages total 67 percent. What happen to...
View full review
Review
Product
23andme Dna Test Kit
23andMe review in Mountain View, California: Ridiculouse Performance - Coupled with a Brain Dead Response
I received the following, after initiating a complain: "Thank you for contacting the 23andMe Team. We are currently working with the US Postal Service to determine why some samples cannot be delivered to our lab in Phoenix, Arizona. In the meantime, the US Postal Service will be redirecting your sample to our lab in Burlington, North Carolina. I'd like to assure you that your sample will be delivered to our North Carolina lab within our standard 2-4 week timeframe from the time you originally mailed your kit." It was their Box, their pre-printed Label, following their Instructions. All this after having pre-paid handsomely for a service! How can anything they subsequently produce carry any degree of assurance??
Review
Product
23andme Dna Test Kit
Cons
- Ignorant response they generated
Reason of review
Problem with delivery
Loss
$199
Preferred solution
Full refund
Tags
I received a call from customer service a Washington phone number The person was extremely rude and actually hung up On me three times . I tried To explain that we have had a problem receiving our kit when we finally received our Kit same day we received Two. In order...
View full review
1 comment
They do not help at all. Miss leading information.
Review
Service
23Andme Customer Care
Reason of review
Poor customer service
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Exactly same thing happened to me and made me wonder about the accuracy and accountability of their test. A raised a concern with their customer support and they said they are "constantly refining" their results.
Refining, yes, but that doesn't mean the results should come back totally different than before.
Seems B.S. to me.