23andMe
23andMe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
23andMe has 2.0 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend 23andMe to a friend or colleague.
- Rating Distribution
Pros: Interesting reports, Fair pricing, Genetic testing.
Cons: Customer service, Confusing website, Product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
23andMe has 2.0 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend 23andMe to a friend or colleague.
- Rating Distribution
Pros: Interesting reports, Fair pricing, Genetic testing.
Cons: Customer service, Confusing website, Product.Recent recommendations regarding this business are as follows: "Ancestry.com is so much better!", "Great company!", "I don’t recommend", "ensure timely sample production and take sample box to post office. and get a reciept from.the post office.", "Not customer friendly!".
Most users ask 23andMe for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top 23andMe Reviews
"23&me is unprofessional , do not provide living customers assistant"
Could not sign in in my account .23&me dont provide real person .There is no phone number to call and talk with customer care assistant .Im very disappointed...
"Never got my results"
Never got results from test I took or contacted by anyone to solve problems and now being told I need more letters to discrobe why you suck just do what you...
Belleville, Illinois
23&me is unprofessional , do not provide living customers assistant
Could not sign in in my account .23&me dont provide real person .There is no phone number to call and talk with customer care assistant .Im very disappointed in unprofessional service of 23&me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain View, California
Philippino *** answer the phone
I tried many times to get a hold of an American with an education to answer my questions. I was supposedly Mongolian last year and it suddenly went away?
The company has calls answered by young Philippino *** that barely speak english and cant answer any questions! They also refuse to transfer me to one American! Their stupid analysis also said I most likely dont like animals?!!!
Im a vet! Bunch of idiots
- No americans to speak to
Preferred solution: I’d like to speak to an American to answer my questions .
User's recommendation: Ancestry.com is so much better!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not getting a response for canceling a yearly fee,
No, it was not successful! I want to speak to a person about canceling a yearly fee of $69.00.
I never received a notice that it was time for renewal. I want a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I needed my barcode number
I finally got a person who could help. The first one actually hung up on me; the second transferred me to a specialist, but you had to pay to speak to him. Finally, I got a person on the third try who helped me resolve my problem.
- Terrible customer service
- Dna profile was inaccurate
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not very detailed. Bad customer service
Most people in customer service don't have the knowledge of the product or do not understand your question. For the price, I would expect better detail and better customer service.
- Not accurate
Preferred solution: More accurate information
User's recommendation: I don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
They helped me !!!
I could not get into my account! I called and they helped me get back in to my account! They were very helpful!
User's recommendation: Great company!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Replacement kit
mailed out after providing sample and it's been 3 weeks will no confirmation of receipt. requesting replacement kit to provide fresh sample.
here is original order # M116856****038667. kit was ordered dec 24, 2023.
Preferred solution: replacement kit
User's recommendation: ensure timely sample production and take sample box to post office. and get a reciept from.the post office.
Monrovia, California
To block my daughter from sending nasty messages
My daughter is sending me messages for me to go kill myself. I hope you can block her or do I need to delete this app??
Mental illness is a terrible disease. Her name is Tara Johnson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
You Saïd you did n’y receive my kit
I didn’receive any answer. I am still waiting !!!
Please, can you verify correctly because I paid 60$ US to ship the kit because I am in USA
My tracking number from USPS says that it as been delivered last tuesday at 10:30
I am waiting for your confirmation.
Thank you,
Sara Daniele BOULARD
819-572-****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Stole/Lost my brothers DNA, from an account he approved of
My brother, who lived with me, gave me permission to test his DNA via his spit test. I frequented it for years.
My brother died and never married, and I can't get access. I think they have lost it. They have asked for death certificates on my brother, mother, father, and affidavits, and they have kept asking me for more stuff.
Don't use them. Ancestry is much better.
User's recommendation: Avoid, it is not for geneology.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Withholding my raw data and ignoring my emails
Company fixed the issue and I have been provided with apology. I wrote a letter explaining I would cancel my contract with them and said I wanted a refund in full or access to my data within 7 days of receipt of my letter.
23andme have been ignoring all my emails and even now have still not contacted me. They are now illegally holding on to my data. I will have no choice but to take legal action against them despite multiple attempts to contact them and sort this out.
It has now been over 4 weeks and my emails are being ignored. This is not acceptable, especially considering due to your recent hacking and data breach my personal information and DNA is being sold all over the internet! I have contacted a consumer advise company and a solicitor.
Before I take things further this is a last ditch attempt for you to send me my raw data as requested and acknowledged by yourselves! This is a terrible service you are providing, people trust in your company and pay good money for these tests.
- Data breach
- Do not follow through with requests
- Ignore emails
Preferred solution: My raw data
User's recommendation: Don’t use this company they are a disgrace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm trying to get into my account
Can someone call me please my phone number is +447305****88 thank you???
{{Redacted}}
Locked out of my account !!!!!!!
I have a account that 23and me I use to be able to log in but the site locked my account ive tried many times to contact them but no success I've tried to contact them again with no success I'm not happy with this company and wouldn't recommend it to anyone not customer friendly I don't know if writing this will be worth my time or get a response Not a Happy customer here!!!
- Poor customer service
Preferred solution: Would like to use the account I paid for
User's recommendation: Not customer friendly!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service very poor
11 minute wait on call. Trying to find out if and when they will re-institute relatives in common. They disabled that feature, important for genealogy, months ago, without much explanation, and have removed all reference to it.
Preferred solution: Reinstitution of relatives in common
User's recommendation: If you are interested in genealogy, it is much less useful than it used to be.
Nothing for a month
Well over a month ago the kit was posted. I believe I had done the test correctly. So what is the problem?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hillsboro, Oregon
Cannot access information on my account
Cannot access family tree on my acct. nor my husband's acct.
at all, which used to be with mine.
A woman who is younger than him is listed as his grandma, and we did not do this! Now the account is missing entirely.
About
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.
23andMe is ranked 17 out of 121 in Background and People Search category
USA
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