Do not use. After sending a sample in, I received an email that they could not extract DNA from the sample. We followed instructions exactly and provided the amount requested, which was saliva. I asked for a refund, but get nothing but games and run around. Kit was...Read more
23andMe - Extremely bad customer service situated in the Philippines m
My phone call was disconnected 4 times with absolutely no help or understanding of the problem extremely frustrating for an expensive service!
Remember when we had dial-up ISPs and Windows 95? If one called customer service, she got a Pakistani with poor English skills whose only recommendation was to reboot the computer after going through twenty minutes of verification that you had an account. TODAY, reboot...Read more
23andMe - Excellent service
Must be an error. Thanks Steve
Sent in fathers sample. After 8 weeks emailed when it was stuck on analyzing. Got a generic response. Then it said putting dna on a disk to double it. That went in for 3 more weeks. Then comes the up grading computers - still no results after 3 months. Emailed again....Read more
23andMe - This company sucks!
Its been 2 months and still no results! I called customer service and they refused to tell me if they received my sample. They used the excuse that it was private information that couldnt be released over the phone. And they outsource customer service to india. This company sucks!
Ordered the kit in 7\2018, one month later still no results nor response. I decided to call their support 800# listed on their website. Well that was a waste of time.... the rep could not locate my kit and didn't deviate from a script he obviously was reading and...Read more
23andMe - No resolution either
I asked about my sample too and they said the same thing about upgrading the computers. I highly recommend using Ancestry they are responsive and fast.
I ordered the kit for $139, through Amazon, sent it in and they received it July 25. as I have the tracking number. After several phone calls I’m told they are upgrading their computer system. As of today, Aug. 13, I got the same story along with the update that I may...Read more
23andMe - NO Results
Kit was received by their company July 25. After several phone calls they keep telling me they are updating their computer system. As of today, Aug 13, I was told the same story and I would not have any results for another 6 to 8 weeks!!! I paid $139 for kit and I believe it is a total scam! Please help!
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