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Now that I’ve read some of the reviews below, I’m getting the picture! It’s been 2 months of nothing since my $90 investment for DNA results. Called last week. Agent extremely hard to understand, as English was heavily accented. Never got the feeling she understood my...
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2.3
I didn't like
  • Customer service
#1194453
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I received my report and was unable to print anything. Tried on new laptop with Google Chrome and older laptop with IE. Called customer service and after 17 minute hold got someone who didn't seem to be based in the USA. He did not understand what I was talking about -...
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1.6
I didn't like
  • Customer service
  • Customer service and website
#1189216
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23andMe - Don’t even care when results come in
WE turned in our sample prior to Christmas so it’s going on two months for two very expensive kits of nothing. I would not do this again. I’ve quit checking to see if results are In. ..... I just got tired of looking and seeing “results pending”. I’m embarrassed I...
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#1187828
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23andMe - Not Females! What to know "Y"

I am a only child and unsure of father. Was very disappointed when I only got maternal results. Explanation is DNA needs the Y for father. So you need your Dad or brother to participate!!! What's the point? Did not get any information their ad does not inform females!
1.1
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1185037
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Purchased an ancestry test from 23 and Me. After more than 8 weeks, no results and the excuse given they could not extract DNA. I requested a refund, was told I would receive an email from a "different department," which of course I haven't. Called again to request an...
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1.0
#1178163
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23andMe - Never heard of again after they took my money.

In Nov. 2017 I sent my spit and payment. Checked my accounts, you got the money but I got nothing in return. I did everything I was supposed to do how about you? Shirley McMahon Samc822@aol.com
1.0
Details
Website
#1176245
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I did two tests ,one with Ancestry . Com, I got the test results back in two and a half weeks from Ancestry. I'm going on eight weeks waiting for results from 23 . First I found out they send your kit to California and then to north Carolina this took two weeks !! Then...
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1.0
I didn't like
  • Confusing website
  • Sucks
#1175633
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23andMe - Never heard back

I sent the result swabs back in Oct 20 2 months ago and never reveived results aftrr paying 81.00
#1149302
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It helps to have known cousins also in 23andMe to locate the link that connects me to DNA relatives. If the unknown relative also shares DNA with cousins on my mother's side, I know to look at that branch of my family tree. And the more that we know about our ancestors...
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4.8
I liked
  • Interesting reports
  • Prompt and concerned customer service
I didn't like
  • Confusing website
#1067274
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Contact 23andMe

Mailing Address:
899 West Evelyn Avenue 899 W.
Evelyn Mountain View, CA 94041
Phone:
(800) 239-5230
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For $100 dollars you didn't tell me anything more than I already knew. i was hoping for a little more information. I wanted to know where my maternal grandparents were born. All the names you sent me not one was familiar. What did a get for $100? Not at all pleased....
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1.8
#965624
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