Filter by rating
filters
State:
Show
City:
Show
Product:
Show

23andMe review in Las Cruces, New Mexico: 3 questions

5.0
Details
Sunny was able to answer all of my questions easily...
View full review
Most Helpful
Review
#1707755 Review #1707755 is a subjective opinion of poster.
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

23andMe review: No thanks

4.5
Details
does the kit include the lab test.
View full review
Review
#1723292 Review #1723292 is a subjective opinion of poster.
Product
23andme Dna Test Kit
Tags
  • 23andme Help Finding Relatives

23andMe review: Buyer Beware

1.1
Details
You can't Opt In and get your DNA results unless you use Firefox or Chrome for a browser. Customer Care IS NO HELP and blames you for their sites shortcomings. I would never deal with these people again.
View full review
Review
#1721166 Review #1721166 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$109
Preferred solution
Full refund
Tags
  • 23andme Poor Customer Service

23andMe review: I am still waiting for my results months after

I moved and never received my results.
View full review
Review
#1673528 Review #1673528 is a subjective opinion of poster.

23andMe review: Need to speak with a rep

I have 4 grandparents who are native american. It shows me 1.9 and one of my cousins shares two of my ggrandparents show .6 How can either of these be correct?
View full review
Review
#1641279 Review #1641279 is a subjective opinion of poster.

23andMe review: Need to speak with a rep

4.0
Details
I have resolved the issue at hand. Like
View full review
Review
#1639535 Review #1639535 is a subjective opinion of poster.

23andMe review: Have sent saliva and not received a response

Sent saliva the second week of January and an e-mail and have not received a response. I would like the results. Planned to purchase for others but will wait.
View full review
Review
#1487819 Review #1487819 is a subjective opinion of poster.
Service
23Andme Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

23andMe review: 2 attempts

1.0
Details
I went by the instructions to the T... they say they cannot extract enough DNA...how can this be?
View full review
Review
#1478160 Review #1478160 is a subjective opinion of poster.
Product
23andme Dna Test Kit
Reason of review
Order processing issue
Loss
$50
Preferred solution
Full refund
Unbelievable. Every time I open it up I am a different composition. I'm suppose to be polish and French. At first I was about 9 percent polish which was a surprise thrn it went down to 7 percent and now there is none and the percentages total 67 percent. What happen to...
View full review
2 comments
Anonymous
#1687305

Exactly same thing happened to me and made me wonder about the accuracy and accountability of their test. A raised a concern with their customer support and they said they are "constantly refining" their results.

Refining, yes, but that doesn't mean the results should come back totally different than before.

Seems B.S. to me.

View more comments
Review
#1467603 Review #1467603 is a subjective opinion of poster.
Product
23andme Dna Test Kit

23andMe review in Mountain View, California: Ridiculouse Performance - Coupled with a Brain Dead Response

1.0
Details
I received the following, after initiating a complain: "Thank you for contacting the 23andMe Team. We are currently working with the US Postal Service to determine why some samples cannot be delivered to our lab in Phoenix, Arizona. In the meantime, the US Postal Service will be redirecting your sample to our lab in Burlington, North Carolina. I'd like to assure you that your sample will be delivered to our North Carolina lab within our standard 2-4 week timeframe from the time you originally mailed your kit." It was their Box, their pre-printed Label, following their Instructions. All this after having pre-paid handsomely for a service! How can anything they subsequently produce carry any degree of assurance??
View full review
Review
#1438193 Review #1438193 is a subjective opinion of poster.
Product
23andme Dna Test Kit
Cons
  • Ignorant response they generated
Reason of review
Problem with delivery
Loss
$199
Preferred solution
Full refund
Tags
  • 23andme Poor Customer Service

Contact 23andMe Customer Service

Website:
Mailing Address:
899 West Evelyn Ave.
Mountain View, California 94041
United States
Phone:
(800) 239-5230
All 23andMe Contacts

23andMe Products and Services Reviews

Compare 23andMe to

23andMe
23andMe
337 reviews
1.7
VS
Ancestry
Ancestry
337 reviews
1.5
Compare 23andMe vs Ancestry

Latest Question

23andMe Questions
I received a call from customer service a Washington phone number The person was extremely rude and actually hung up On me three times . I tried To explain that we have had a problem receiving our kit when we finally received our Kit same day we received Two. In order...
View full review
1 comment
Anonymous
#1647553

They do not help at all. Miss leading information.

Review
#1424975 Review #1424975 is a subjective opinion of poster.
Service
23Andme Customer Care
Reason of review
Poor customer service