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I have not yet had any response to my three emails that I sent over the course of a few days more than a week ago WITH THE EXCEPTION OF a request to complete a Customer Satisfaction Survey! You can guess how that went. In short, I took advantage of the offer to...
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#1250714
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23andMe - Disappointed

I sent multiple samples! I bought the kit before Christmas....2017. it's almost June and they still can't get it right. Getting a refund on this garbage and going to ancestry.com
3.7
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Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1248545
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23andMe - Zero customer service

23andMe - Zero customer service
Two tests failed to read. In order to get my $169 refund, I have to agree NEVER to submit another test.. WHY? As many questionnaires as I completed, I practically did their job for them. Contacting an attorney about this crap!
2.0
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#1246790
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23andMe - Excellent!

I did 23andme a few years ago, very accurate! Just had my son's done..again very accurate. I highly recommend 23andme.
#1233965
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I was an early purchaser of this product and had a great experience. I wish I could say the same when I bought a kit for my father. After he sent in his kit, we received only an extremely vague report and a request for further money. The data is not accessible on the...
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1.2
#1229347
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Extremely disappointed in what seems to be incomplete results. Their examples seem to give a full picture of results, however, mine seem to be missing key information. The ancestry bar chart lists info dating back to 1700, while mine stops at 1820 (3 generations)....
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#1228301
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23andMe - My experience

My and my husband's experiences have bee great - no complaints!
#1227249
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Someone out there is probably getting a result based on my DNA. These folks obviously have poor control of the samples they receive. My sample showed as delivered and when questioned they only say can only confirm it was delivered and they have no idea beyond that....
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Anonymous
reviewedafterscrewed

I sent 4 samples they have lost 3 of them wtf, as if I want or trust the one they did send which was inaccurate,

1.0
I didn't like
  • Complete disregard for honesty in response
#1225104
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23andMe - Over two months still waiting

They basically stole $79 from me and I can’t do anything about it! DO NOT give them your money you will get no results . For those of you complaining about getting bad results at least you got something
#1223919
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Contact 23andMe

Mailing Address:
899 West Evelyn Ave.
Mountain View, California 94041
United States
Phone:
(800) 239-5230
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I knew I was an Ashkenazi Jew long before I'd ever heard of 23and me. Had I understood that the entirely of my ancestral results would be "You are 100% Ashkenazi Jewish," I never would have considered buying a kit. I had assumed there might be some effort on the...
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2.0
#1216187
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