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23andMe - No resolution either

I asked about my sample too and they said the same thing about upgrading the computers. I highly recommend using Ancestry they are responsive and fast.
1.0
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#1329091
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I ordered the kit for $139, through Amazon, sent it in and they received it July 25. as I have the tracking number. After several phone calls I’m told they are upgrading their computer system. As of today, Aug. 13, I got the same story along with the update that I may...
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1.0
#1328633
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23andMe - NO Results

Kit was received by their company July 25. After several phone calls they keep telling me they are updating their computer system. As of today, Aug 13, I was told the same story and I would not have any results for another 6 to 8 weeks!!! I paid $139 for kit and I believe it is a total scam! Please help!
#1328549
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Contacted 5 times over 6 mos. They're "trying to find it" This was originally a birthday gift in October, had to wait for Christmas to send in "extra money " for deluxe results. I thought I heard of trouble or shuttering of a d.n.a. testing laboratory in u.s.a. a few...
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#1286591
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I am tired of trying to get response from you regarding the report on my DNA. I feel you have taken my money and not kept your part of the contract. I expect a response from you by U.S. postal service within 14 days from today. June 13, 2018 or I will be forced to...
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UnsungTurkishAngora
UnsungTurkishAngora

no!

1.6
#1279369
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I submitted my saliva 4 years ago and learned I'm almost all Irish from Dad and almost all Norwegian from Mom. December 2015, I notified 23&Me twice that I changed my email address. No reply. In 2016, when I tried accessing my information, I was shut out. Not to worry!...
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Anonymous
Anon

I think the best ridiculous results were taken from identical triplets and all three had different backgrounds. Good grief, they should have had the exact same results. I wond...

1.2
I liked
  • Classy presentation
  • Explanations and survey questions
I didn't like
  • Submitting 2 samples and getting 2 different results
#1277988
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23andMe - Worst Customer service

Called twice to try to upgrade my mothers account with my visa. For whatever reason it wouldn't process but I still got billed and now I'm trying to explain this to them to refund me. It's like talking to 5 year olds on the phone, having to repeat the same info and emails over and over. Completely frustrated and still waiting for my $150 refund.
1.3
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Website
#1270007
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23andMe - Terrible customer service

The company has a policy of deflecting customer inquiries i.e., terrible phone access/precieved non US speakers/no order or product information on the phone - one is either forced to go to their website for info or to email them. I have purchased 6 kits for my family and expected an opportunity for knowledgeable dialog via a phone call. I’m extremely disappointed !!!
1.8
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#1267929
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23andMe - Sucks

The service here sucks. I cant change my password, and no one will help!
#1266320
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Contact 23andMe

Mailing Address:
899 West Evelyn Ave.
Mountain View, California 94041
United States
Phone:
(800) 239-5230
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23andMe - No response

I have not been able to change my password, to access my account. I have tried several times to reset the password with no luck.
#1266309
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