23andMe Reviews and Complaints
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23andMe - Can't place order
We have tried many times to order online. Called customer service and was told that we can't place an order over the phone.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 28.
I purchased two of the $99 ancestry kits - one for me and one for my adopted daughter. We decided to do mine first and it took over a month for my results. Once received, we were very disappointed in the report. I can't call it a scam, but can certainly say the report...
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Company wrote 0 private or public responses to the review from Oct 19.
I didn't like
- Sucks
Do not use. After sending a sample in, I received an email that they could not extract DNA from the sample. We followed instructions exactly and provided the amount requested, which was saliva. I asked for a refund, but get nothing but games and run around. Kit was...
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Company wrote 0 private or public responses to the review from Oct 02.
23andMe - Extremely bad customer service situated in the Philippines m
My phone call was disconnected 4 times with absolutely no help or understanding of the problem extremely frustrating for an expensive service!
Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 28.
Remember when we had dial-up ISPs and Windows 95? If one called customer service, she got a Pakistani with poor English skills whose only recommendation was to reboot the computer after going through twenty minutes of verification that you had an account. TODAY, reboot...
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Company wrote 0 public responses to the review from Sep 27.
23andMe - Excellent service
Must be an error. Thanks Steve
Company wrote 0 public responses to the review from Sep 26.
Sent in fathers sample. After 8 weeks emailed when it was stuck on analyzing. Got a generic response. Then it said putting dna on a disk to double it. That went in for 3 more weeks. Then comes the up grading computers - still no results after 3 months. Emailed again....
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Company wrote 0 public responses to the review from Sep 07.
23andMe - This company sucks!
Its been 2 months and still no results! I called customer service and they refused to tell me if they received my sample. They used the excuse that it was private information that couldnt be released over the phone. And they outsource customer service to india. This company sucks!
Company wrote 0 public responses to the review from Aug 30.
Ordered the kit in 7\2018, one month later still no results nor response. I decided to call their support 800# listed on their website. Well that was a waste of time.... the rep could not locate my kit and didn't deviate from a script he obviously was reading and...
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Company wrote 0 public responses to the review from Aug 20.
Similar to 23andMe
23andMe - No resolution either
I asked about my sample too and they said the same thing about upgrading the computers. I highly recommend using Ancestry they are responsive and fast.
Company wrote 0 private or public responses to the review from Aug 14.
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